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FREQUENTLY ASKED QUESTIONS

  • 2. "I just received my order and I would like to exchange the size. How do I do this
    Our exchange policy lasts 7 business days after the delivery date (excluding Saturdays, Sundays, Holidays). Returns/Exchanges are not processed until we receive the items back in our HQ and the items are in good condition. For a return/Exchange email our customer service department.
  • 1."When will my order be shipped?"
    Orders are pack and shipped Monday-Friday only. Most orders are shipped within 5-7 business days, however , during periods of high demand please allow up to 7-10 business days for your package to be processed and shipped. Orders placed on weekends and holidays, do not begin processing time until next business day.
  • 3. I received a different item than the item I ordered. How can this be correct?"
    If customer are shipped a different item, the incorrect item must be returned to our HQ and we will send the correct item. Please be prepared to send a picture of the items you received for our records.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
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